Refund Policy
If an Axiom eSIM does not work as intended, contact our support team so that we can investigate the issue before the eSIM is removed from your device.
Before requesting a refund
Please provide your order reference, destination, device model and a description of the issue. Our support team may request reasonable troubleshooting information.
Eligibility
Refund eligibility depends on the circumstances of the order, whether the service was successfully provisioned or used, and the outcome of our technical investigation.
Contact
Send refund and service enquiries to support@axiomesim.com.